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Frequently Asked Questions

Sunbeam

!!!!!Not sure how to clean your appliance? Are there any features you're not making use of? Find answers to common product questions by selecting from the categories below.

General

Where can I purchase replacement/spare parts?
Who can I contact if I require further assistance with my product?
Where can I find an instruction manual for my product?
I have a faulty product. What are my options?
Where is my nearest service centre/agent?

Breadmakers

How can I achieve a perfect loaf using Defiance Bread Mix?
How do I prevent my bread from burning on the sides and bottom?
Why is my bread not baked in the centre?
How long does the bread pan last?
Why is the top of my bread not browning?

Frypans

Can oven bags be used in my fry pan?
Is the frypan Dishwasher safe?
How can I remove burnt food from the base of my pan?
What will happen if I use metal utensils in my Teflon coated fry pan?
My fry pan is making a humming noise.
My frypan seems to be burning the food even on low temps.

Irons

What can I use to clean the sole-plate of my iron?
Why is my iron not heating up?
Why is my iron not steaming?
How do I store the cord of my iron?
My iron was left for more than 5 minutes and the safety auto-off has activated. How do I use my iron again?
What do I do if my iron is faulty?

Kettles

My water level has condensation in it. Is there a reason for this?
How do I clean the exterior of my kettle?
My Kettle will not stop boiling. Is there something I can do?
What can I do to keep my kettle in good condition?
My brand new kettle has a strange smell and the water has a taste. How do I rectify this?
Why doesn't my kettle automatically switch off?
What is Sunbeam's 3-Way Safety System?
Why was the water gauge in my kettle discoloured?
How do I clean my stainless steel kettle?

Blenders

What would happen if I put my jug to wash in the dishwasher?
Can you blend hot soup in the blender?
When washing the jug is it best to remove the blades?

Water Filters

Is there any way to prolong the life of the filter?
I have only just replaced my new filter and it is dripping from the spout.
Where can I purchase the replacement filter cartridges from?
What type of filter does the pure source contain?
My filter is leaking from the back.
How long does the filter last?
Can I use my water chiller to filter tank water?
What is the shelf life of the filter cartridge?
How long does it normally take for the water to chill?

Toasters

I have a 4 slice Toaster and when cooking 1 or 2 slices it is uneven.
Why is my toast uneven?
Can you store the cord in the cord storage when toasting?
How do I clean my toaster?

Coffee

At what temperature does the coffee come out at?
The steam wand on my coffee machine seems to be blocked. How do I clear the blockage?
My coffee extraction seems to be coming out too fast. How do I fix this?
How long should I allow the coffee extraction to go for?

Electric Blanket

My electric blanket has a digital control with a boost button. How does the Boost function work?
One side of my electric blanket is not heating. What could be wrong?
The control on my single electric blanket is on the wrong side. What can I do?
My electric blanket has a 9 heat control with two timer settings (75 mins and 12 hrs). When does the light on the control go out?
What is cosy feet heating, and can it be controlled separately to the rest of the blanket?
When using my new electric blanket I seem to get a slight tingling sensation. What causes this and is it cause for concern?
Why does my electric blanket come with two controls?
Why is the light on my electric blanket control flashing?
What is SleepPerfect Technology?
What is the benefit of a Safe & Sound Waterproof electric blanket, and what is it made from?
What is the difference between a Fitted and Tie-Down electric blanket?
Can I use an electric blanket if I suffer from asthma or allergies?
Can I use my electric blanket on a futon?
Can I use my electric blanket on a latex mattress?
Can I leave my electric blanket on the bed all year round?
Can I store my blanket during the warmer months?
Can I use a woollen underlay or mattress protector with my electric blanket?
Can I use my electric blanket on a waterbed?
Does more heat settings mean a hotter electric blanket?
How do I know if my old electric blanket is safe?
How long do electric blankets take to heat up?
Can I use my electric blanket on an adjustable bed?
Can I use my electric blanket with a waterproof mattress protector?
Can I wash my electric blanket?

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